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General Terms & Conditions

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Terms & conditions

 

Please note that your use of the www.vinopolitan.sk site is subject to the following terms. If you do not agree with any of these terms of service, do not access or otherwise use this www.vinopolitan.sk site or any information or materials contained on the site. Your use of the www.vinopolitan.sk site shall be deemed to be your agreement to abide by each of the terms set forth below. The terms of service may be updated by www.vinopolitan.sk from time to time with or without notice to you. Your continued use of the www.vinopolitan.sk site indicates acceptance of any modifications to the terms of service.

1. General provisions and definition of terms

 

1.1 These general terms and conditions (hereinafter referred to as "GTC") apply to the business relationship between the buyer and the company Barbara Minčíková - VINOPOLITAN, with registered office at Mraziarenská 6, 82108, Bratislava, IČO 47 657 235, VAT number: 1086380031, VAT number: SK1086380031 (reg. Bratislava District Office, trade register number: 110-231907)(hereinafter referred to as the "operator" or "seller") concluded through the system of the electronic store www.vinopolitan.sk (hereinafter referred to as the "system").

 

 

1.2 GTC regulate the rights and obligations of the participants in the purchase contract concluded remotely via the server www.vinopolitan.sk between the seller and the buyer.

 

 

1.3 The rights and obligations of the parties to the purchase contract are governed by the legal regulation of the purchase contract according to section § 588 et seq. in connection with paragraph § 612 et seq. Act No. 40/1964 Coll., Civil Code.

 

 

1.4 The term 'Buyer' refers to a natural or legal person registered in the system who sent an electronic order processed by the store's system after self-authorization.

 

 

1.5 Electronic order means a sent electronic form, containing information about the buyer, a list of ordered goods from the electronic store offer and the price of these goods, processed by the store's system or an e-mail sent to the seller's address.

 

2. Order

 

2.1 The condition for the validity of an electronic order is the true and complete filling in of all the required data and details, including telephone contact, in the registration form.

 

2.2 All received electronic orders are considered a draft contract and are considered binding.

 

2.3 The purchase contract, on the basis of which the sale of goods is carried out by the seller to the buyer, is created on the basis of a binding confirmation of the order in the system. An order (or part thereof) confirmed by the seller's e-mail is considered binding for both parties, if there is no violation of the conditions agreed upon at the time of confirmation, and then the relationship between the customer and the company Barbara Minčíková - VINOPOLITAN is also established.

 

2.4 The content of the order (exact specification of the goods and their number), the price for the goods and transport, the method of delivery, the method of payment for the goods are considered essential conditions.

 

3. Order cancellation

 

3.1 Cancellation of the order by the buyer

The buyer has the right to cancel the order without giving a reason at any time before its binding confirmation by the seller. After the binding confirmation of the order, only if the seller does not fulfill the agreed terms of delivery. In case of cancellation of the confirmed order, the buyer is obliged to reimburse the seller for the damage caused by this transaction. The seller will exercise the right to compensation for damage mainly in the case of the purchase of goods "to order", which had to be procured at the request of the customer or in the event that demonstrable costs have already been incurred in connection with securing the goods. The cancellation fee can be up to 40% of the total price of the goods.

 

3.2 Cancellation of the order by the seller

 

The seller reserves the right to cancel the order or its part in the following cases:

 

* in the case of a cash on delivery order, it was not possible to confirm the order (incorrect phone number, unavailable, does not respond to e-mails, etc.)

* in the event that the buyer did not take delivery of the goods in the past or violated the terms and conditions in another way

* the goods are no longer produced or supplied or the price of the supplier of the goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer in order to agree on the next procedure. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address within 15 calendar days.

 

 

4. Withdrawal from the purchase contract (online order)

 

4.1 Withdrawal from the purchase contract by the buyer

The buyer has the right in accordance with the Act on Consumer Protection in Mail Order No. 108/2000 Coll. withdraw from the purchase contract within 14 working days of receiving the goods. In the case of exercising this right, the buyer is obliged to comply with the conditions and procedure specified in point 4.2. GTC.

 

If the customer is a company (b2b sales), withdrawal from the purchase contract is not possible, as this type of purchase and sale contract is not covered by the Consumer Protection Act.

 

4.2 How to proceed in case of withdrawal from the purchase contract

Due to the fact that in case of withdrawal, the contract is canceled from the beginning, the supplier returns or replaces the buyer and the buyer to the supplier all mutually accepted performance.

If the customer decides to withdraw from the contract within the period specified in point 4.1, he is obliged to comply with the following conditions:

 

* contact us (see contact) with a request to withdraw from the contract, stating the order number, name and surname, date of purchase and your account number or address for refund.

* if the buyer has already received and accepted the goods, he will send them back to our address listed in the contact section under the following conditions:

o the goods must be in the original undamaged packaging (with undamaged protective film)

o the goods must not be used

o the goods must be undamaged

o the goods must be complete (including the package leaflet and similar)

o send together with the proof of purchase - invoice

 

If all the above conditions for returning the goods are met, we will send you the money for the goods by transfer to your account, no later than 14 working days after the physical reception of the goods.

The goods must be sent registered and insured, as we are not responsible for their possible loss on the way to us. Cash on delivery shipments will not be accepted.

If any of the above conditions are not met, withdrawal from the order will not be accepted and the goods will be returned at the sender's expense.

 

4.3 In case of non-acceptance of the shipment sent by courier without prior withdrawal from the contract, the buyer will be invoiced the sum of €5.80. These are the actual costs of postage that we incur in such a case and which we claim compensation for on the basis of the provisions of § 420 et seq. of the Civil Code. The invoice will be sent to you within 7 days of receiving the returned shipment.

 

5. Price conditions

5.1 Product prices are listed without VAT, and also including VAT 20%. The company Barbara Minčíková - VINOPOLITAN is a VAT payer.

 

5.2 The costs of shipping and packaging are listed in point 6

 

5.3 The buyer has the option to pay in the following currencies: EUR

 

5.4 Prices in the e-shop and in the store may differ, and special offers in the e-shop are valid only when purchasing via the e-shop.

 

5.5 Rounding of the final amount of orders: Pursuant to Act no. 457/2021 Coll., amending Act No. 18/1996 Coll. the resulting sums of orders paid in cash will be rounded off (those for which cash on delivery or cash payment in person is indicated as the payment method). It will be rounded to the nearest 5 euro cents..

 

 

6. Shipping and packaging fee

 

6.1 Seller does not charge for packaging. Shipments are packed in packaging that meets the carrier's requirements.

 

6.2 The price of postage is stated including VAT and depends on the total price of the ordered goods. The maximum weight of one order is 45 kg.

 

DPD shipping courier price:

 

For orders up to €99.99 including VAT, the shipping cost is €3.60. For orders in the amount of min. €100 (including VAT) we offer free delivery within Slovakia.

 

Shipping cost Courier DPD Guarantee:

 

DPD Guarantee guarantees delivery on the next working day after dispatch. The price for the DPD Guarantee service is €5.70, or €2.70 for orders in the amount of min. €100.

 

 

6.3 Pick-up from the store: seller does not charge any fee for this shipping method.

 

 

7. Conditions and methods of payment for goods

 

7.1 Bank transfer: to the seller´s bank account mentioned in the email notification.

 

7.2 Payment of cash/card on delivery upon reception of goods. The fee for payment by cash on delivery is €1.20.

 

7.3 In cash/card at the company's headquarters (store).

  

7.4 By card via payment gateway.

 

7.5 If the price for the delivered products is not paid in full, the seller has the right to suspend further deliveries of goods until the price is paid.

 

8. Shipping and delivery

 

8.1 Ordered goods are being shipped as soon as possible, depending on the availability of products and the seller's operational capabilities. For each product, the availability of the product is indicated, which may vary in reality. Orders received before 10:00 a.m. are dispatched (handed over to the carrier) on the same day (applies to working days).

 

8.2 Each customer is informed of all changes in the status of the order by email. You can check the order status after logging in to the system.

 

8.3 The goods are delivered by courier to the address specified by the customer in the order. Delivery usually takes 1-2 working days.

 

8.4 Pick-up from the store: in case that pick-up from the store is selected as the shipping method, the seller will inform buyer via email and/or sms, when goods are ready for collection from Vinopolitan store on Nám. SNP 6 in Bratislava.

 

8.5 Ownership of the products is transferred to the buyer upon acceptance and payment of the purchase price.

 

8.6 We deliver the goods exclusively on the territory of the Slovak Republic.

 

8.7 Delivery of goods to the territory of the member states of the European Union is possible in some cases.

The prior approval and mutual written agreement regarding prices for postage and packaging and/or other delivery conditions between the buyer and the seller is needed in this case.

 

 

9. Warranty conditions and Complaints procedure

 

9.1 This complaint procedure applies to goods that were purchased from the company Barbara Minčíková - VINOPOLITAN and for which a complaint was made:

 

for coffee machines - within the warranty period of 24 months from the date of purchase of the goods (12 months if the customer is a company, not an individual),

 

for other products - according to the expiration date marked on the packaging

 

9.2 Every product purchased from Barbara Minčíková - VINOPOLITAN is accompanied by an invoice (sales document) upon delivery to the buyer, which also serves as a warranty document.

 

9.3 When taking over the goods, the buyer is obliged to check the following:

 

* whether it is a product that was ordered (if it is a product that was not ordered, do not unpack or open the product, otherwise it will not be possible to exchange it)

* whether the product is in intact condition, i.e. whether it has an obvious defect

* whether all its individual parts work

 

The warranty does not apply to product defects caused by improper use, storage, or damage inflicted by the buyer. The product packaging and contents must not be mechanically damaged, meaning they should not show any damage that could not have occurred through normal use.

 

9.4 When receiving a shipment sent by a courier, the buyer (Recipient) is obliged to inspect the shipment upon receipt and, in the event of obvious damage to the surface of the package, or obvious internal damage or loss of part of the contents, report this damage or loss to the courier company. About the extent of damage or partial loss of the contents of the shipment, a damage report must be written immediately with the courier from whom the buyer took over the shipment.

 

Further handling of the damaged shipment must be carried out in accordance with the instructions of the courier company.

 

If the damage or partial loss of the contents of the shipment is not obvious when it is handed over and taken over by the buyer (Recipient), the buyer is obliged to notify the courier company or the seller of the occurrence of damage without undue delay after discovering it, at the latest within 3 working days from the date of delivery of the shipment.

 

 

The buyer is obliged to claim the claimed goods under the above-mentioned conditions at the following address:

Barbara Minčíková - VINOPOLITAN

 

Namestie SNP 6

811 06 Bratislava

 

10. Liability for errors on the website www.vinopolitan.sk

 

10.1 The company Barbara Minčíková - VINOPOLITAN points out that the information provided on www.vinopolitan.sk is partly taken from third parties, may contain inaccuracies and may be updated without prior notice.

 

10.2 The company Barbara Minčíková - VINOPOLITAN can change the products and services described on its pages at any time without prior notice and does not guarantee the factual correctness of their content.

 

10.3. The company Barbara Minčíková - VINOPOLITAN is not responsible for any direct, indirect or extraordinary damages caused by the use of information from its own or linked websites.

 

10.4. Stock quantities listed for products on the website www,vinopolitan.sk may not always correspond to reality.

11. Principles of data protection

11.1. Detailed information regarding principles of data protection can be found here

11.2. Heureka customer satisfaction questionnaire

 

"We determine your satisfaction with the purchase through e-mail questionnaires as part of the verified by customers program, in which our e-shop is involved. Is sent to you every time you make a purchase from us, unless in accordance with § § 62 of the Act no. 351/2011 Coll. on electronic communications, as amended, you will not refuse to send electronic mail for direct marketing purposes. We process personal data for the purpose of sending questionnaires within the Verified by customers program on the basis of our legitimate interest, which consists in ascertaining your satisfaction with your purchase from us. For sending questionnaires, evaluating your feedback and analyzing our market position, we use a processing intermediary, which is the operator of the Heureka.sk portal, to which we can transfer information about the purchased goods and your e-mail address for these purposes. When sending e-mail questionnaires, your personal data is not transferred to any third party for its own purposes. You can object to the sending of e-mail questionnaires as part of the Customer Verified program at any time by rejecting further questionnaires using the link in the e-mail with the questionnaire. In case of your objection, we will not send you the questionnaire any further."

 

 

12 Protetion Against Under - Age Drinking

No alcoholic beverage may be sold or given away free of charge to those under 18  years old, either to drink or to take away, in any shops or public places where alcoholic beverages are sold.

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